2627890 - End Date inconsistencies in Queue Management Schedules | SAP Knowledge Base Article

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2627890 - End Date inconsistencies in Queue Management Schedules

Symptom

  • When changing an existing Schedule in Queue Management in the System Configurator for Contact Center, the end date reverts automatically 1 day back
  • The issue happens when creating Ad Hoc exceptions for Queue Audio prompts but could also happen with other objects

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, Schedule, dates, back date, Ad Hoc Calendar , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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