SAP Knowledge Base Article - Preview

2626074 - Hangs after logon to Enterprise Portal (certain users only)

Symptom

Capture.PNG

  • When calling the Fiori Framework Page you observe a blank screen with a image (SAP Netweaver Portal) for some users.
  • For some cases other Framework pages can work normally, for example, the Classic Framework Page.
  • When collecting traces (Log Watch - 1593107) when login into the portal you can see the following exception in the traces:
Exception when writing to database
[EXCEPTION]
com.sapportals.portal.pcd.gl.PcdInconsistentUpdateException: Transaction cache is outdated for object id 0x7C3A398B32D15F4F52BA6F24FB05C6DC3131280E. name:Od966yV9JH(L4CtCXTN1wxMVCHc~. db time:1491570813109, read time:-1
at com.sapportals.portal.pcd.pl.transaction.ConsistentValidationTransactionListener.beforeCompletion(ConsistentValidationTransactionListener.java:132)
at com.sapportals.portal.pcd.pl.transaction.TransactionHandle.beforeCompletion(TransactionHandle.java:228)
at com.sap.engine.services.ts.jta.impl2.TXR_TransactionImpl.beforePrepare(TXR_TransactionImpl.java:589)
at com.sap.engine.services.ts.jta.impl2.TXR_TransactionImpl.commit(TXR_TransactionImpl.java:1120)

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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • SAP Enterprise Portal 

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

pcd, portal content directory, consistency, inconsistency, PCD Inconsistencies, Outdated PCD Cache, PCD, Inconsistencies, Outdated, Cache, com.sapportals.portal.pcd.gl.PcdInconsistentUpdateException, PcdInconsistentUpdateException, gl, portal, sapportal, com, read time:-1, read, time, -1, com.sapportals.portal.pcd.gl
, KBA , BC-PIN-PCD , PCD, Generic Layer Services , EP-PIN-NAV-AFP , Ajax Framework Page , Problem

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