SAP Knowledge Base Article - Preview

2625719 - Call backs that seem successful to an agent are not deleted and offered again and again

Symptom

  • You are using SAP Contact Center
  • Agents get offered the same call back over and over again

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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