SAP Knowledge Base Article - Preview

2625629 - Help > Create Support Message uses a component not accepted during Send to SAP - Solution Manager

Symptom

  • Create incident from managed system using Help > Create Support Message and suggested component is not allowed when trying to send incident to SAP
  • SAP Component suggested in system not accepted
  • Change the component used in incident creation to a different value and the incident sends to SAP without problem
  • Message incomplete
    Action could not be successfully executed
    Processing SEND_TO_SAP  is started
  • General prerequisites: A valid SAP component is assigned to the incident

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

subcomponent, parent component, selectable, notif_create , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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