2625455 - SAP Cloud Platform - ConflictUserManagementException - Login name isn't unique for user | SAP Knowledge Base Article

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2625455 - SAP Cloud Platform - ConflictUserManagementException - Login name isn't unique for user

Symptom

On SAP Cloud Platform Cockpit this message appears: "Our records indicate that your user does not have any accounts in this region".

When you try to log in you see the following screen:

IAMFehler.jpg

Additionally, the followings are logged in SAP internal SPLUNK:

"Login name 'abc@test.com' isn't unique for user: P0123456789"

#ERROR#com.sap.ids.login.postlogin.PostLoginCallbackHandler##ids#CN=com.sap.ca.ids,OU=IT,O=SAP AG,L=London,ST=UK,C=UK#http-bio-123.0.0.1-8080-exec-9#na#N/A#N/A#N/A#Login name 'a.bcde@test.de' isn't unique for user: P<XXXXXXXXXX>com.sap.ids.usermanagement.exception.ConflictUserManagementException: Login name 'a.bcde@test.de' isn't unique for user: P<XXXXXXXXXX>


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Environment

SCP, CP NEO CLOUD, Identity Authentication Service

Product

SAP Cloud Platform 1.0

Keywords

loginName, isn't, unique, ConflictUserManagementException, com.sap.ids.usermanagement.exception.ConflictUserManagementException , KBA , BC-IAM-IDS , Identity Authentication Service , BC-NEO-SEC-IAM , Identity and Access Management , Problem

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