2625228 - Decision made in offline approval e-mail is not processed | SAP Knowledge Base Article

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2625228 - Decision made in offline approval e-mail is not processed

Symptom

You are using OFFLINE APPROVAL to approve documents in SRM system. However, after approve user makes a decision by button/link on approval e-mail, the action does not affect SRM system and document stays in "Awaiting Approval" status, even though exists an entry in SOST transaction.


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Environment

  • SAP Supplier Relationship Management (SRM) 7.0 and higher
  • SAP enhancement package for SAP Supplier Relationship Management

Product

SAP Supplier Relationship Management 7.0 ; SAP Supplier Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP Supplier Relationship Management all versions

Keywords

srm, ebp, Synchronously, offline approval, /SAPSRM/CL_OFFLINEAPP_INBOUND, SOIN, email, e-mail, mail, decision, button, stuck, work item, workitem, SC, PO, shopping Cart, PROCESS INBOUND MAIL , KBA , SRM-EBP-WFL-PC , Process-Controlled Workflow , SRM-EBP-WFL , Workflow , Problem

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