2625222 - SQL e-mail handling errors in OII (Online Integration Interface) log - SAP Contact Center | SAP Knowledge Base Article

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2625222 - SQL e-mail handling errors in OII (Online Integration Interface) log - SAP Contact Center

Symptom

  • The OII logs are reporting SQL exceptions in OII like:  
    • --- SQL Error #1 --- Message: Task not updated. Source: .Net SqlClient Data Provider Number: 50000 State: 1 Class: 16 Server: XXXXXX\XXXXX LineNumber: 25 System.Data.SqlClient.SqlException (0x80131904): Task not updated
    • EXC> [CPM]  SQL error SQL SET NOCOUNT ON BEGIN TRAN UPDATE Activity WITH(TABLOCKX) SET Status = 'Handled', LastModificationTime = GETUTCDATE(), SolutionDate = GETUTCDATE(), LastModifierGUID = @modifier WHERE GUID = @guid AND Status <> 'Handled'...
  • Possible e-mail handling conflicts

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Environment

  • SAP Contact Center 7.0
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2012R2

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ICI e-mail, handle, handling, customer e-mails, emails, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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