SAP Knowledge Base Article - Preview

2621633 - Checklist work item not generated

Symptom

You want to send workflow items to the inboxes of the processors of the current checklist step. All relevant settings seem to be correct

  • Workflow configuration
  • Checklist profile was updated with flag "Enable Workflow" = 'X' 
  • Event CHKLSTSTEPSTARTED is active in the workflow tasks CHKLST_BTXXX
  • Business partner is an employee (or an organization with employees) and the user is updated in tab "Identification"

Workitems are created and system generates the first task "Get current Step". However it remains with status "STARTED" and the second step "Process Checklist..." is not executed

kba1.png

Inbox are not getting any workitem Process Checklist  xxxxx for service request 8000000nnn

 


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Environment

SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

WS17200014
WS17200015
WS17200016 , KBA , CRM-BTX-SRQ-BF-CKL , Checklist for Services , Problem

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