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2621369 - Clicking BISupportTool64.bat does not launch client successfully or gives error "Windows cannot find BISupportTool.exe" after upgrading from BI Platform Support Tool 2.0 to 2.1

Symptom

  • You were previously using SAP BusinessObjects BI platform support tool 2.0 without issue
  • You have downloaded SAP BusinessObjects BI platform support tool 2.1 and installed it on your client but the application does not launch when running BISupportTool64.bat
  • In some scenarios, the following error is given:

    BISupportTool.exe

    Windows cannot find 'BISupportTool.exe'.  Make sure you typed the name correctly, and then try again.

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Environment

 SAP BusinessObjects BI platform support tool 2.1

Product

SAP BusinessObjects BI support tool 2.1

Keywords

BIPST, crash, failed, fail, starting, disappear, memory, upgraded, batch, bat, file, prefs, supportability, monitoring , KBA , BI-BIP-ST , Support Tool , Bug Filed

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