2621367 - Database backups issued using EMC's Networker Module are failing - ASE | SAP Knowledge Base Article

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2621367 - Database backups issued using EMC's Networker Module are failing - ASE

Symptom

  • Database Backups issued via EMC's Networker Module for SAP ASE are failing with the following message:
      
    Backup Server: 4.124.2.1: Archive API error for device='<device_name>::<db_name_temp_directory>..4.1.<temp_file.txt::000': Vendor application name=EMC, Library version=200, API routine=syb_write(), Message=Cancel signal was detected. Stopping the database backup process.
    Backup Server: 4.188.1.1: Database db_name_temp: xxx kilobytes (x%) DUMPED.
    Backup Server: 4.124.2.1: Archive API error for device='<device_name>::<db_name_temp_directory>..4.1.<temp_file.txt::000': Vendor application name=EMC, Library version=200, API routine=syb_write(), Message=Cancel signal was detected. Stopping the database backup process.
    A00: SYBMULTBUF ERROR: Emulator interprocess communication failed with error state = 16, error code=32, system message=Broken pipe.
    D00: SYBMULTBUF ERROR: Emulator interprocess communication failed with error state = 9, error code=0, system message=Pipe I/O returned 0 bytes.
     
  • The backups are issued remotely with two SAP ASE database servers sharing one backup server
     
  • There are a number of databases hence multiple backups are issued concurrently and result in backups waiting


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

Networker, Networker Module for SAP ASE, Emulator interprocess communication failed , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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