2620715 - "503 Service not available" error due to ICMERUNLEVELSTOPPED | SAP Knowledge Base Article

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2620715 - "503 Service not available" error due to ICMERUNLEVELSTOPPED

Symptom

"503 Service not available" error returns in browser directly when access any URLs for the specific backend target system via SAP Web Dispatcher.

dev_webdisp(level 2)
-----------------------
[Thr 9256] PlugInStopConn: role: Server(1), error: Tenant runlevel stopped(-54), write_err: 1
[Thr 9256] PlugInStopConn: write error response
[Thr 9256] HttpPlugInWriteErrorText: check for error templates in "C:\usr\sap\WDP\W00\data\icmandir/error_templ"
[Thr 9256] HttpPlugInWriteErrorText: return static error for "Tenant runlevel stopped" (-54)
[Thr 9256] Mon Mar 19 12:50:27:982 2018
[Thr 9256] HttpPlugInWriteErrorText: templ_path: C:\usr\sap\WDP\W00\data\icmandir/error_templ, err_idx: -1
[Thr 9256] ICT: IctIHttpOpenMessage: 183be59f720 typ=2
[Thr 9256] HttpParseResponseHeader: no transfer-encoding set
[Thr 9256] HttpParseResponseHeader: Version: 1000
[Thr 9256] HttpParseResponseHeader: Keep-Alive: 0
[Thr 9256] HTTP response (raw) [0/156/1]:
[Thr 9256] HTTP/1.0 503 Service Unavailable
[Thr 9256] date: Mon, 19 Mar 2018 04:50:27 GMT
[Thr 9256] pragma: no-cache
[Thr 9256] connection: close
[Thr 9256] content-length: 9709
[Thr 9256] content-type: text/html
[Thr 9256] x-sap-icm-err-id: ICMERUNLEVELSTOPPED


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Environment

Web Dispatcher kernel 745/749

Keywords

KBA , BC-CST-WDP , Web Dispatcher , BC-CST-IC , Internet Communication Manager , Problem

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