2619439 - Backups failing with Can't open a connection to site 'SYB_BACKUP' - SAP ASE | SAP Knowledge Base Article

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2619439 - Backups failing with Can't open a connection to site 'SYB_BACKUP' - SAP ASE

Symptom

  • 2 ASE servers running on VCS(Veritas Cluster Services) in a failover pair
  • Each Server has a physical hostname and ip-address
  • Each Host has a Virtual/floating hostname/ip-address
  • ASE dataserver and backupserver's interface contains the floating hostname/ip-addess entries
  • Dump fails with following error messages

    Msg 7205, Level 17, State 2:
    Server 'servername', Line 1:
    Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory.
    Msg 7205, Level 18, State 3:
    Server 'servername', Line 1:
    Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory.
    Msg 3220, Level 17, State 1:
    Server 'servername', Line 1:
    Could not establish communication with Backup Server 'SYB_BACKUP'. Please make sure that there is an entry in Sysservers for this server, and that the correct server is running.

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Environment

  • SAP Adaptive Server Enterprise(ASE) 15.5
  • SAP Adaptive Server Enterprise(ASE) 15.7
  • SAP Adaptive Server Enterprise(ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; Sybase Adaptive Server Enterprise 15.5

Keywords

Cluster VCS Veritas failover floating ip-address backups backup , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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