2618943 - User Experience Monitoring scripts are not generating alerts due to missing alert and incorrect hierarchy in Alerting Directory Browser | SAP Knowledge Base Article

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2618943 - User Experience Monitoring scripts are not generating alerts due to missing alert and incorrect hierarchy in Alerting Directory Browser

Symptom

The execution of the Users Experience Monitoring scripts are correct, however no alerts are generated in case of Performance or Availability issues. When checking the script configuration in the Alerting Directory Browser, the Alerts tab shows no alert defined, and the Events tab shows duplicated steps and wrong hierarchy. The script reconfiguration in step 'Alerting' of the User Experience Monitoring configuration (SOLMAN_SETUP) does not fix the alert and events configuration for the script.

The steps to find the script in the Alerting Directory Browser are:

- Access transaction MAI_TOOLS
- Click on Alerting Directory Browser
- In the new browser windows, filter for Monitoring Use Case = EEM
- Find the script in the Managed Objects list

The symptoms in the Alerting Directory Browser for the script configuration are:

1) There is no alert defined for the script in 'Alerts' tab, the picture belows showns an example of affected script:

example_alert_not_defined.png

When the alert(s) is correctly defined for the script, the Alert tab will contain the alert defined as in the example below:

alert_defined_correctly.jpg

2) The Events tab shows wrong hierarchy and duplicated steps defined.

The picture below show an example of wrong hierarchy and duplicated steps defined for the script in the Events tab:

Ux.jpg

The following picture shows an example of correct hierarchy and steps definition for a script:

Ux_2.jpg


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Environment

  • SAP Solution Manager 7.20
  • User Experience Monitoring (EEM - End User Experience Monitoring) 

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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