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2618895 - Restore with NetBackup fails with exception 1: no.110507

Symptom

The restore of a HANA database fails with the following error:

0000-00-00T00:00:00-00:00 P008490 161dcb10e31 ERROR RECOVERY INQUIRE finished with error: [449] recovery strategy could not be determined, [110507] Backint exited with exit code 1 instead of 0. console output: Error: One of the inquire operations failed. Exiting. , [110514] Backint terminated successfully without connect
0000-00-00T00:00:00-00:00 P008490 161dcb10e31 ERROR RECOVERY INQUIRE finished with error: [449] recovery strategy could not be determined, [110507] Backint exited with exit code 1 instead of 0. console output: Error: One of the inquire operations failed. Exiting. , [110514] Backint terminated successfully without connect

From backint.log you can also see the following error message:

0000-00-00 00:00:00.000 backint started:
command: /usr/sap/<SID>/SYS/global/hdb/opt/hdbbackint -f restore -p /usr/openv/netbackup/sap/config.utl -i /var/tmp/hdbbackint_<SID>.cjc90v -o /var/tmp/hdbbackint_<SID>.5lMaCh -u <SID>
pid: 8522
input:
#SOFTWAREID "backint 1.04" "HANA HDB server 1.00.122.05.1481577062"
#NULL "/usr/sap/<SID>/SYS/global/hdb/backint/log_backup_0_0_0_0"

0000-00-00 00:00:00.000 backint terminated:
pid: 8522
exit code: 1
output:

exception:
exception 1: no.110507 (Backup/Destination/Backint/impl/BackupDestBackint_Executor.cpp:230)
Backint exited with exit code 1 instead of 0. console output: Error: One of the inquire operations failed. Exiting.

You can also find the following exception in the nameserver trace:

[8521]{-1}[-1/-1] 0000-00-00 00:00:00.000000 e Backup BackupExe_JobRestore.cpp(00541) : restore job caught exceptionexception 1: no.110088 (Backup/Executor/impl/BackupExe_JobRestore.cpp:249)
Error reading backup from 'BACKINT' '/usr/sap/<SID>/SYS/global/hdb/backint/log_backup_0_0_0_0'
exception throw location:
1: 0x00007f8d00f8b573 in Backup::BackupExe_JobRestore::runBackupJob()+0x2530 at BackupExe_JobRestore.cpp:246 (libhdbbackup.so)
2: 0x00007f8d00f85f1f in Backup::BackupExe_Job::run(Execution::JobObject&)+0xb at BackupExe_Job.hpp:60 (libhdbbackup.so)
3: 0x00007f8cee96011b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
4: 0x00007f8cee96b794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
5: 0x00007f8cee96dff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
6: 0x00007f8cee9c65f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
7: 0x00007f8cee9c7c88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
exception 2: no.110013 (Backup/Destination/impl/BackupDest_DestCallback.cpp:155)
Unexpected end of backup, expected amount of data is 4096 but transferred 0
exception throw location:
1: 0x00007f8d00e4fdc5 in Backup::BackupDest_DestCallback::wait(unsigned long, bool)+0x2a1 at BackupDest_DestCallback.cpp:153 (libhdbbackup.so)
2: 0x00007f8d00e3fd48 in Backup::BackupDest_DestinationSPI::receiveSynchronous(void*, unsigned long)+0x1e4 at BackupDest_DestinationSPI.cpp:241 (libhdbbackup.so)
3: 0x00007f8d00e47e18 in Backup::BackupDest_DestinationReader::receiveAligned(void*, unsigned long)+0x124 at BackupDest_DestinationReader.cpp:323 (libhdbbackup.so)
4: 0x00007f8d00e49bb8 in Backup::BackupDest_DestinationReader::readDestinationHeader(Backup::BackupDest_DestinationHeader&, char const*, unsigned long&, unsigned long&)+0x34 at BackupDest_Destination.hpp:334 (libhdbbackup.so)
5: 0x00007f8d00e4b494 in Backup::BackupDest_DestinationReader::readDestinationHeader(Backup::BackupDest_DestinationHeader&)+0x20 at BackupDest_DestinationReader.hpp:42 (libhdbbackup.so)
6: 0x00007f8d00f89261 in Backup::BackupExe_JobRestore::runBackupJob()+0x220 at BackupExe_JobRestore.cpp:237 (libhdbbackup.so)
7: 0x00007f8d00f85f1f in Backup::BackupExe_Job::run(Execution::JobObject&)+0xb at BackupExe_Job.hpp:60 (libhdbbackup.so)
8: 0x00007f8cee96011b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
9: 0x00007f8cee96b794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
10: 0x00007f8cee96dff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
11: 0x00007f8cee9c65f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
12: 0x00007f8cee9c7c88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
[8509]{-1}[-1/-1] 0000-00-00 00:00:00.000000 e Backup BackupMgr_Manager.cpp(01719) : load catalog job failed: exception 1: no.110507 (unknown file:0)
Backint exited with exit code 1 instead of 0. console output: Error: One of the inquire operations failed. Exiting.
exception throw location:
1: 0x00007f8d00f5f0d6 in Backup::BackupExe_Response::getException(ltt::auto_object<ltt::exception>&) const+0x72 at BackupExe_Response.cpp:242 (libhdbbackup.so)
2: 0x00007f8d00f3547c in Backup::BackupMgr_ExecutorJob::run(Execution::JobObject&)+0x108 at BackupMgr_ExecutorJob.cpp:136 (libhdbbackup.so)
3: 0x00007f8cee96011b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
4: 0x00007f8cee96b794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
5: 0x00007f8cee96dff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
6: 0x00007f8cee9c65f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
7: 0x00007f8cee9c7c88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
exception 2: no.110514 (unknown file:0)
Backint terminated successfully without connect
exception throw location:
1: 0x00007f8d00f5f0d6 in Backup::BackupExe_Response::getException(ltt::auto_object<ltt::exception>&) const+0x72 at BackupExe_Response.cpp:242 (libhdbbackup.so)
2: 0x00007f8d00f3547c in Backup::BackupMgr_ExecutorJob::run(Execution::JobObject&)+0x108 at BackupMgr_ExecutorJob.cpp:136 (libhdbbackup.so)
3: 0x00007f8cee96011b in Execution::JobObjectImpl::run(Execution::JobWorker*)+0x1217 at JobExecutorImpl.cpp:1098 (libhdbbasis.so)
4: 0x00007f8cee96b794 in Execution::JobWorker::runJob(ltt::smartptr_handle<Execution::JobObjectForHandle>&)+0x3b0 at JobExecutorThreads.cpp:217 (libhdbbasis.so)
5: 0x00007f8cee96dff7 in Execution::JobWorker::run(void*&)+0x1f3 at JobExecutorThreads.cpp:436 (libhdbbasis.so)
6: 0x00007f8cee9c65f7 in Execution::Thread::staticMainImp(void**)+0x743 at Thread.cpp:463 (libhdbbasis.so)
7: 0x00007f8cee9c7c88 in Execution::Thread::staticMain(void*)+0x34 at ThreadMain.cpp:26 (libhdbbasis.so)
[8509]{-1}[-1/-1] 0000-00-00 00:00:00.000000 e Backup BackupMgr_Manager.cpp(06619) : INQUIRE finished with error: [449] recovery strategy could not be determined, [110507] Backint exited with exit code 1 instead of 0. console output: Error: One of the inquire operations failed. Exiting. , [110514] Backint terminated successfully without connect
[8509]{-1}[-1/-1] 0000-00-00 00:00:00.000000 f NameServer TREXNameServer.cpp(03926) : -> stopping instance ...
[8509]{-1}[-1/-1] 0000-00-00 00:00:00.000000 e Basis TREXNameServer.cpp(03959) : Process exited due to an error via explicit exit call with exit code 1 , no crash dump will be written

You have the following parameters configured in the global.ini file:

[backup]
log_backup_using_backint = true
log_backup_parameter_file = /usr/openv/netbackup/ext/db_ext/sap/scripts/sap_oracle/initLOG.utl
data_backup_parameter_file = /usr/openv/netbackup/ext/db_ext/sap/scripts/sap_oracle/initSAP.utl


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Environment

SAP HANA Platform

Product

SAP HANA, platform edition all versions

Keywords

 netbackup, veritas backup, restoring, restore, restoration, backint, 110514, recover strategy, exception 110507, 110514, 449, inquire operations failed, Unexpected end of backup , KBA , HAN-DB-BAC , SAP HANA Backup & Recovery , Problem

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