2618426 - Duration reset to zero when service product quantity changed | SAP Knowledge Base Article

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2618426 - Duration reset to zero when service product quantity changed

Symptom

Service duration is reset to zero when the service product item quantity is changed.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

BT140I_SRVP, BTSERVICEI, BT116IT_SRVO, CRM_SERVICE_I_BADI, CL_CRM_UIU_BTSERVICEI_CN, BUS2000140, DETERMINE_DURATION, CRM_SERVICE_I_CHANGE_EC, SAPLCRM_SERVICE_I_EC , KBA , CRM-BTX-SVO , Service Order , Problem

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