SAP Knowledge Base Article - Preview

2616337 - Cloud Connector - AbstractChannel$AnnotatedConnectException - Connection timed out

Symptom

SAP Cloud Connector has network connection issue. After restarting SCC service it works fine for few hours.

The following relevant exception can be captured in ljs_trace file:

[...]
#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#Thread-30#         
#Unexpected exception while establishing tunnel connection for tunnel: account:///<Subaccount Name>
io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: connectivitytunnel.hanatrial.ondemand.com/<IP Address>
[...]


Read more...

Environment

  • SAP Cloud Platform
  • SAP Cloud Connector

Product

SAP Cloud Platform Connectivity 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

Cloud Connector, AbstractChannel$AnnotatedConnectException, Connection timed out, no further information, TCP keepailve, IDLE, network issue, firewall , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Network Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.