SAP Knowledge Base Article - Preview

2616248 - HTTP 404 when entering username and password on SUM

Symptom

When launching the Software Update Manager UI, a HTTP 404 Response - Unable to locate the requested resource error message is displayed in the browser.

  • Log file sapstartsrv.log:

pam_authenticate_user -> service( sapstartsrv ) user ( <user> )
*** ERROR => pam_authenticate ( <user> ) failed : Authentication failure [usercheckux. 243]
[Thr 139663613511424] soap_check_permission: authorization ( <user>, ExecutOperation ) FAILED


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Environment

  • Software Update Manager (SUM)
  • SAP Host Agent

Keywords

Status Code : 404, Not Found, Message from service : Not Found , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CCM-HAG , Host Agent , Problem

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