2616224 - Alarmserver -Keepalive is not working - SAP Contact Center | SAP Knowledge Base Article

SAP Knowledge Base Articles - preview

2616224 - Alarmserver -Keepalive is not working - SAP Contact Center


  • Running SAP CCtr 7.0.10.x. with an implementation of the AlarmServer to a dedicated VU
  • The AlarmServer log shows the following error message:
    • ERR> Alarm filter: Alarm [KEEPALIVE] blocked due to mandatory alarm data missing.
    • INF> HeartbeatMonitor: changing status of server XXX.XXX.XX.XX_CCTR-HAC01_KEEPALIVE to [DOWN]



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 4.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Alarm Server, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.