2616224 - Alarmserver -Keepalive is not working - SAP Contact Center | SAP Knowledge Base Article

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2616224 - Alarmserver -Keepalive is not working - SAP Contact Center

Symptom

  • Running SAP CCtr 7.0.10.x. with an implementation of the AlarmServer to a dedicated VU
  • The AlarmServer log shows the following error message:
    • ERR> Alarm filter: Alarm [KEEPALIVE] blocked due to mandatory alarm data missing.
    • INF> HeartbeatMonitor: changing status of server XXX.XXX.XX.XX_CCTR-HAC01_KEEPALIVE to [DOWN]

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 4.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Alarm Server, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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