2615651 - SAP Contact Center and Facebook Messaging Integration | SAP Knowledge Base Article

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2615651 - SAP Contact Center and Facebook Messaging Integration

Symptom

You would like to integrate Facebook with SAP Contact Center to perform messaging (SMS)


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Facebook, Integration, SAP SMS 365, Twilio and YaaS, FB , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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