SAP Knowledge Base Article - Preview

2613324 - Changing status of an incident gives BSP error in class CL_TRIGGER_PPF

Symptom

  • Changing status of an incident gives the following BSP error:
    "Business Server Page (BSP) error
    Exception Class CX_OS_OBJECT_NOT_FOUND
    Program CL_TRIGGER_PPF==============CP
    ABAP Class CL_TRIGGER_PPF
    Method IF_OS_STATE ~ HANDLE_EXCEPTION
    Line 32
    Long Text   -"

  • Assigning Processor to an incident also gives above error.

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Environment

  • SAP Solution Manager 7.1 - ITSM
  • SAP Solution Manager 7.2 - ITSM

Product

SAP Solution Manager 7.1

Keywords

ITSM, IT Service management, SOLMAN, charm , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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