SAP Knowledge Base Article - Preview

2613324 - BSP dump in class CL_TRIGGER_PPF when processing ITSM documents

Symptom

  • Changing the status of an IT Service Management document (E.G. ZMIN, etc.) gives the following BSP dump:
    "Business Server Page (BSP) error
    Exception Class CX_OS_OBJECT_NOT_FOUND
    Program CL_TRIGGER_PPF==============CP
    ABAP Class CL_TRIGGER_PPF
    Method IF_OS_STATE ~ HANDLE_EXCEPTION
    Line 32
    Long Text   -"

  • Assigning a Processor to an IT Service Management document displays the above dump.
  • Changing the Processor in an IT Service Management document displays the above dump.

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

ITSM, IT Service management, SOLMAN, charm, CX_OS_OBJECT_NOT_FOUND, IF_OS_STATE ~ HANDLE_EXCEPTION , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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