2610216 - Error: "Cannot Access External Data: Failed to fetch data provider data. (LO 26306)" is displayed while viewing a Dashboard based on Live office connection | SAP Knowledge Base Article

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2610216 - Error: "Cannot Access External Data: Failed to fetch data provider data. (LO 26306)" is displayed while viewing a Dashboard based on Live office connection

Symptom

  • Error: "Cannot Access External Data: Failed to fetch data provider data. (LO 26306)" is displayed while viewing a Dashboard based on Live office connection on top of Webi report having prompts
  • "Error from webi.MissingPromptValuesException: "Failed to fetch data provider data.(LO 26306)"" is also found in the associated Fiddler traces.

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Environment

  • SAP BusinessObjects Dashboard Designer 4.x
  • SAP Live Office 4.x
  • SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2

Keywords

Webi Prompt, Live Office Prompt , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

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