SAP Knowledge Base Article - Preview

2609887 - Where can SAP Service Level Agreement (SLA) information be found?

Symptom

  • Service Level Agreement (SLA) information
  • SLAs for SAP Cloud Services Customers
  • SLA for SAP On-Premise Software Customers
  • SLA for PartnerEdge Partner and Partner's Customer
  • SLA for Partner - Other Partnerships
  • SLA for SAP Professional Services

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Environment

SAP Agreements Site http://go.sap.com/about/agreements.html

Keywords

guaranteed uptime , up time , ORT , processing times , priorities , 24x7 support , IRT , downtime , contract type , service levels , , KBA , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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