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2609554 - Error: An unexpected problem occurred while decoding JSF component {0} when accessing Folders in CMC -> Promotion Management

Symptom

  • The following error occurs when accessing specific Promotion Job Folders in Central Management Console (CMC) -> Promotion Management:
     An unexpected problem occurred while decoding JSF component {0}
  • It also occurs when accessing Promotion Status -> Success
  • End-To-End Trace of the issue reveals the following query is run:

    SELECT TOP 1-50 SI_ID,SI_CUID,SI_SPECIFIC_KIND,SI_INSTANCE,SI_PARENT_CUID,SI_ALIAS_TARGETID,SI_ALIAS_TARGETPROGID,SI_LOC_ORIGINAL_LOCALE,SI_LOC_PARENT,SI_SPECIFIC_KIND,SI_REPLICATION_CONFLICT_DETECTED,SI_ORIGINATING_CLUSTER,SI_ALERT_ENABLED,SI_EVENTSOURCE_EVENTS,SI_REPORT_ENGINE_TYPE,SI_PROCESSINFO.SI_IS_RPTR,SI_NAME,SI_ML_DISPLAY_NAME,SI_LOC_NAMES,SI_ML_NAME,SI_TRANSLATION_STATE,SI_JOB_STATUS,SI_CREATION_TIME,SI_LAST_RUN_TIME,SI_SOURCE_CMS_NAME,SI_JOB_IMPORT_FILE_NAME,SI_JOB_PROPERTIES,SI_DESTINATION_CMS_NAME,SI_JOB_EXPORT_FILE_NAME,SI_JOB_PROPERTIES,SI_OWNER, SI_CUID, SI_PARENT_CUID FROM CI_INFOOBJECTS,CI_APPOBJECTS WHERE ((SI_CREATION_TIME >'1970.01.01.13.36.57' AND SI_KIND ='LCMJob') OR SI_KIND = 'Folder') AND SI_PARENTID IN (<ID>) ORDER BY SI_SPECIFIC_KIND CUSTOM('Folder'),SI_CREATION_TIME DESC,SI_NAME ASC,SI_ID ASC

    This results in the following error: 
    class java.lang.NullPointerException: while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'cmsName'
    java.lang.NullPointerException: while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'cmsName'
    at com.businessobjects.lcm.utilities.LCMUtilities.tokeniseCMSName(LCMUtilities.java:4017)
    at com.businessobjects.lcm.job.Job.getDisplayName(Job.java:817)
    at com.businessobjects.lcm.job.Job.getDestCMSDisplayName(Job.java:813)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Promotion Management
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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