2608398 - Transaction SM_CRM launches wrong URL in Web UI and / or Web UI pop ups | SAP Knowledge Base Article

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2608398 - Transaction SM_CRM launches wrong URL in Web UI and / or Web UI pop ups

Symptom

  • Blank screens and empty pop-ups are occuring in the Web UI
  • This issue commonly occurs in Solution Manager Web UI
  • The wrong URL is triggered
  • The correct URL is launched when testing SICF service CRM_UI_START, which means the host and port is maintained correctly in transaction SMICM

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Environment

  • SAP Solution Manager
  • SAP Customer Relationship Management (CRM) 7.0 and Higher
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SM_CRM, solman, window, CRM_UI, popup, pop up, URL, SMICM, SICF, CRM_UI_START, WUI, .com, HTTPURLLOC, BSP , KBA , CA-WUI-UI , User Interface , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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