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2606647 - BRFPLUS Support Team determination results in dump when saving document

Symptom

You have configured Support Team determination using a BRFPLUS rule, the simulation of the rule runs correctly but when you save an Incident that uses the determination procedure, it produces the following BSP dump:

  SAP Note - The following error text was processed in the system:
      ID AB1C2D3EFG456HI789JK12L345M6N789 is initial, unknown, or it does not have the correct object type
 
    Exception Class: CX_FDT_INPUT
    Error Name: 
    Program: CL_FDT_FACTORY================CP
    Include: CL_FDT_FACTORY================CM013
    ABAP Class: CL_FDT_FACTORY
    Method: GET_OBJECT
    BSP Application: 60
    BSP Page:
    Row:
    Line:
    Long Text: ID AB1C2D3EFG456HI789JK12L345M6N789 is initial, unknown, or it does not have the correct object type...

Note: "AB1C2D3EFG456HI789JK12L345M6N789" is a sample object ID (only for illustrative purposes)


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, Support Team dump , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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