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2604834 - Shutdown of ASE hangs - SAP ASE for Business Suite

Symptom

  • Shutdown ASE in command line (ISQL) or through the Windows service hangs.
  • Check sp_who there is AUDIT PROCESS in sleeping status and here is the stacktrace of the audit process:
    1> dbcc stacktrace(SPID)
    2> go
    A SHUTDOWN command is already in progress. Please log off.
    Start dbcc stacktrace...
    pc: 0x00000000005D7362 upsleepgeneric+ 0x2b2 (0x0000000000000000,
    0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
    pc: 0x00000000005D7362 upsleepgeneric+ 0x2b2 (0x0000000000A3C6B5,
    0x000003668BBE8412, 0x000000015D444000, 0x0000000000000029)
    pc: 0x0000000000000000 SymGetSymFromAddr64 error 126()
    dbcc stacktrace finished.
    DBCC execution completed. If DBCC printed error messages, contact a user with
    System Administrator (SA) role.
  • In the Event viewer of Windows you may see the following message:
    Error 1053: The service did not respond to the start or control request in a timely fashion
  • In the ASE error log you may see the following message:
    00:0002:00000:00023:2018/01/21 11:56:03.62 kernel  Job Scheduler Task state set to stop
    00:0003:00000:00034:2018/01/21 11:56:03.64 kernel  found active spid <spid>.
    00:0004:00000:00034:2018/01/21 11:56:13.59 kernel  found active spid <spid>.
    00:0004:00000:00034:2018/01/21 11:56:23.65 kernel  found active spid <spid>.
    ...
    A SHUTDOWN command is already in progress. Please log off.

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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 SP02 PL03 for Business Suite or higher
  • Windows Server Platform

Product

SAP Adaptive Server Enterprise 16.0

Keywords

shutdown, hang, stuck, in progress, audit, ASE, SYBASE, 1053, AUDIT PROCESS , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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