2603802 - page keeps hanging when an IC buisness role is selected | SAP Knowledge Base Article

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2603802 - page keeps hanging when an IC buisness role is selected

Symptom

  • When opening the CRM Web UI with an Interaction Center business role, the browser keeps loading.
    The page shows 'Starting SAP CRM':
    starting sap crm.png
    Or shows 'Starting':
    Starting.png
  • When this issue happens, there is no Javascript error in the frontend even the flag 'Disable script debugging (Internet Explorer) is unchecked in IE menu 'Tools'->'Internet Options'->'Advanced'.
  • If the hanging is long enough and reaches some timeout parameter, timeout page might occur:
    hangs until timeout.png
  • Non-IC business roles are loaded properly and quickly.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

RFC_PING, CL_CRM_ERP_IL, CLASS_CONSTRUCTOR, ERP_SALES_ORDER, crm_ui_frame, BSPWDApplication.do, CL_CRM_UI_FRAME_APP_CONTROLLER, DO_INIT , KBA , CRM-IC-FRW , Framework , Problem

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