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2602312 - Unable to Communicate Salesforce.com - Data Services

Symptom

  • There was a communication error when talking to Salesforce.com: salesforce.com <date_time> Fault-tolerance-login-failed : There was a communication error when talking to Salesforce.com: salesforce.com <Date_time> Retry : 1. Waiting 5 mins before trying to login to Salesforce.com again. <date_time> There was a communication error when talking to Salesforce.com: salesforce.com Cannot start session. com.acta.adapter.salesforce.exceptions.CommunicationFailureException: There was a communication error when talking to Salesforce.com: salesforce.com at com.acta.adapter.salesforce.SForceSession.loginHelper(SForceSession.java:182) at com.acta.adapter.salesforce.SForceSession.login(SForceSession.java:112) at com.acta.adapter.salesforce.SForceSession.start(SForceSession.java:201) at com.acta.adapter.sdk.AdapterRunnerImpl.processStartSession(AdapterRunnerImpl.java:1864) at com.acta.adapter.sdk.AdapterServiceDataListener.handleBrokerMessage(AdapterServiceDataListener.java:86) at com.acta.brokerclient.BrokerClient.handleMessage(BrokerClient.java:406) at com.acta.brokerclient.BrokerClient.access$100(BrokerClient.java:53) at com.acta.brokerclient.BrokerClient$MessageHandler.run(BrokerClient.java:1559) at com.acta.brokerclient.ThreadPool$PoolThread.run(ThreadPool.java:100)
  • Connection to SFDC is not working, was working previously.

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Environment

  • SAP Data Services
  • SalesForce.com

Product

SAP Data Services all versions

Keywords

KBA , EIM-DS-EXE , Data Services Job Execution , Problem

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