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2601050 - Commvault backup may fail and in event viewer shows sqlsrvr.exe as crashed - SAP ASE

Symptom

  • System is configured with commvault backup on a windows environment.
  • While running the backup through commvault you can get the below errors and the backup may fail.
  • You will not see any other errors in the backup server log or ASE error log, and connecting to isql, running normal backup using disk path would success without any error.
  • In the windows event viewer you can see the below errors.

Information 12/8/2017 1:15:38 PM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: sqlsrvr.exe
P2: 0.0.0.0
P3: 59618341
P4: ntdll.dll
P5: 6.3.9600.18821
P6: 59ba86db
P7: c000007b
P8: 00000000000ece70
P9:
P10:

Hashed bucket: "
Error 12/8/2017 1:15:38 PM Application Error 1005 (100) "Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program sqlsrvr.exe because of this error.
Program: sqlsrvr.exe


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

Windows, SYBASE, environment , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , How To

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