SAP Knowledge Base Article - Preview

2598345 - Agents cannot connect to the Introscope EM with SAPRouter connection when Introscope MoM scenario is used.

Symptom

The Introscope Enterprise Manager is installed in a MoM (Manager of Managers) scenario and the SAPRouter connection is being used to connect the agents to the Introscope MoM scenario.

The agent connection fails, the logs shows error:

Failed to connect to the Introscope Enterprise Manager at <collector_host_and_port>,com.sap.sup.wily.saprouter.SapRouterSocketFactory.


Read more...

Environment

  • SAP Solution Manager 7.10 or 7.20
  • Introscope Enterprise Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.