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2598179 - Getting Invalid string or buffer length errors in SAP Contact Center logs

Symptom

  • Agent List not Available in the CDT Directory
  • Logs capture similar errors:
    • ERR> CreateResponse: SQLexception [SQLDriverConnect failed (REPORTING/S1090/[Microsoft][ODBC Driver Manager] Invalid string or buffer length)]
    • ERR> Failed to create a response
  • OII errors in SPS_STAT_DATA_GET
    • System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Failed to create a response
    • SAPphoneProxy.SAPphoneServerImpl.Sps_Stat_Data_Get(Decimal End_Tmsp, String Max_Package_Size, Decimal Start_Tmsp, String& Err_Text, String& No_More_Data, String& Returncode, String& System_Rc_X, SPH_STHDRETable& Con_Header, SPH_STSTPETable& Con_Steps)

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008/R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2012/R2

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, SQL, Error , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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