SAP Knowledge Base Article - Preview

2597187 - CRM: Disable transfer calls to a not serviced queue

Symptom

Calls are transferred from CRM to any queue where there are no agents serving on them


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

transfer queue closed service allocation forwarding route disable , KBA , CRM-CCI , Contact Center Infrastructure , How To

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