2596763 - After migration to S/4, email output of purchasing documents contains the incorrect sender email address | SAP Knowledge Base Article

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2596763 - After migration to S/4, email output of purchasing documents contains the incorrect sender email address

Symptom

After migrating to S/4, when outputting a purchasing document through e-mail channel, the sender e-mail address is in the format of [userid]@xxx.com, which is incorrect. You expect the sender e-mail address should be determined from the e-mail address maintained in the user profile SU3.

For exmaple, you are using user SAPSUPPORT to output a PO. The e-mail address maintained in SU3 is name1.name2@xxx.com. However after the email has been output, the sender email shows SAPSUPPORT@xxx.com instead.


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Environment

  • Materials Management (MM)
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA
  • SAP S/4HANA Cloud

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

s4, s/4, s/4h, email, ID, e-mail, address, output, sender, from, migration, USR21, IDADTYPE, SOUD, USRADR, po, purchase, order , KBA , MM-PUR-GF-OC , Message determination and printing , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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