SAP Knowledge Base Article - Preview

2596757 - You Are Not Able to Close Ticket

Symptom

When you try to close a ticket, you receive the warning message 'Send a reply to the requester before setting ticket XXX to status Completed.' (XXX represents the Ticket ID), and the ticket is not closed.


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Environment

SAP Hybris Cloud for Customer 1711/05

Keywords

Ticket ; Status ; Status Schema ; Close ; Completed ; In Process , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SVL , Service Level Objective , How To

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