2596382 - Application fails to start with error "Record with key "DB_CONNECT/DEFAULT_DB_USER" not found in secure storage" - SAP ASE | SAP Knowledge Base Article

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2596382 - Application fails to start with error "Record with key "DB_CONNECT/DEFAULT_DB_USER" not found in secure storage" - SAP ASE

Symptom

 

  • A Unix-based system already exists and you are installing an additional application server on a Windows host.
  • ${DIR_GLOBAL} is mounted as a Network shared driver on Windows.
  • After application is installed on Windows, it cannot be brought up due to the error below.

ERROR => read_ssfs_record(): RSecSSFsGetRecord(DB_CONNECT/DEFAULT_DB_USER)=1 : SSFS-4187: Record with key "DB_CONNECT/DEFAULT_DB_USER" not found in secure storage <-- SSFS-4182: Data file "/usr/sap/<SID>/SYS/global/security/rsecssfs/data\SSFS_<SID>.DAT" does not exist (this is not an error per se: a non-existing data file is a valid situation and treated equally as one without entries) <-- SSFS-1440: File "/usr/sap/<SID>/SYS/global/security/rsecssfs/data\SSFS_<SID>.DAT" cannot be opened in mode "rb": No such file or directory (errno = 2)
ERROR => Connect to R/3 failed. USERID and/or PASSWD could not be retrieved from SSFS

  • You checked the SSFS configuration but do not find anything abnormal. Also r3tran -d returns 0.

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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

DB_CONNECT/DEFAULT_DB_USER, DEFAULT_DB_USER, SSFS, secure storage, DIR_GLOBAL , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Problem

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