2595722 - Several Word processes using sm_crm | SAP Knowledge Base Article

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2595722 - Several Word processes using sm_crm

Symptom

You work with Solution Manager ITSM and while using the transaction SM_CRM (for example, editing a ticket) the application is starting a huge amount of word processes in the background.

sympthom.png


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

word, performance, Incident Management, ITSM, Internet Explorer, Laptop, MS, Word, Active X, Windows Task Manager , KBA , CRM-BF-COM , Content Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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