SAP Knowledge Base Article - Preview

2595722 - Several MS Word processes appear while using sm_crm

Symptom

  • You work with Solution Manager ITSM and while using the transaction SM_CRM (for example, editing a ticket) the application is starting a huge amount of word processes in the background.
  • Laptop Processes are consumed 100% due to MS when accessing ChaRM

sympthom.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

word, performance, Incident Management, ITSM, Internet Explorer, MS, Word, Active X, Windows Task Manager, WebUI opens MS Word instances,  HANA DB, Oracle, HttpWatch, Microsoft Word, World
, KBA , CRM-BF-COM , Content Management , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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