2595467 - Error: "There is no server available to process your request" received when non-admin users view or refresh the Crystal Reports | SAP Knowledge Base Article

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2595467 - Error: "There is no server available to process your request" received when non-admin users view or refresh the Crystal Reports

Symptom

  • While trying to view or refresh Crystal Report with non-admin user in BI LaunchPad, get following error:
    The viewer could not process an event. There is no server available to process your request. Please try again later, or contact your system administrator if the problem persists. [RCIRAS0387] ---- Error Code:0 [CRWEB00000119]
  • Users that are part of Administrators Group can view the report.
  • The Crystal Report is bound to a Server Group.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI)
  • SAP BusinessObjects Enterprise XI 3.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Server 2011 ; SAP Crystal Server 2013 ; SAP Crystal Server 2016

Keywords

BI BIP BO BOXI BOE 3.x 3.1 4.1 4.2 4.0 BI4 BO3 4.x  [RCIRAS0387] [CRWEB00000119] non admin view Crystal Report Access Level rights , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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