Service requests/incidents don't calculate the durations/SLA's when the multilevel categorization is updated.
- SAP Solution Manager
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
KBA , CRM-BTX-SRQ-SLA , Service Level Management , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ , Service Request , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , How To
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