2595143 - Duration of a Service Request depending on its categorization. | SAP Knowledge Base Article

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2595143 - Duration of a Service Request depending on its categorization.

Symptom

Service requests/incidents don't calculate the durations/SLA's when the multilevel categorization is updated.


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Environment

  • SAP Solution Manager
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ , Service Request , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , SV-SMG-SUP , Service Desk / Incident Management , How To

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