2595097 - Texts are not copied | SAP Knowledge Base Article

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2595097 - Texts are not copied

Symptom

System doesn't copy the long text when you create a follow-up document even if customizing is correctly updated.  For example,  in SolMan you defined the option "Text ID mapping"  :

SPRO -> IT Service Management -> Follow-up Document Creation -> Specify Mapping Rules for Copy Control.


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Environment

SAP Customer Relationship Management (CRM)

SAP enhancement package for SAP CRM

SAP Fiori for SAP CRM

SAP enhancement package for SAP CRM, version for SAP HANA

SAP Solution Manager

 

Product

SAP Customer Relationship Management all versions ; SAP Fiori for SAP CRM all versions ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX , Business Transactions , CRM-BF-TM , Text Management , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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