2594949 - How to delete a draft incident - SAP ONE Support Launchpad | SAP Knowledge Base Article

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2594949 - How to delete a draft incident - SAP ONE Support Launchpad

Symptom

  • Cannot edit draft incident
  • Need to delete draft incident
  • Delete incident with status Not Sent to SAP
  • Option to edit draft incident is greyed out
  • User who created draft incident is no longer available
  • Who has authorizations to delete other user's draft incidents?
  • Can another S-User delete a draft incident created by another user

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Environment

  • SAP ONE Support Launchpad
  • Incident Management Application

Keywords

KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , Problem

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