- Error updating message <Solman incident iID from SAP incident <SAP incident ID>
Error: Invalid user <S000######> when calling SAP backend system
Refresh_message_status background job is failing
- AI_CRM_IM_UPDATE_FROM_SAP fails
- SOLMAN_INCIDENT_UPD application log shows:
Invalid user <S-user id> when calling SAP backend system
Message No. SOLMAN_SAP_BACKEND007
You did not enter a valid S user when you called the SAP back-end system.
Error text: AUTHORIZATION ERROR: Invalid UserID
S user assigned in SAP Support Portal: <S-User ID that is failing>
User in SAP Solution Manager: <user running the background job, e.g. SOLMAN_BTC>
RFC destination used: <RFC background job tries to use, e.g. SM_SP_0000######>
SAP Solution Manager
SAP Solution Manager all versions
VAR, SOLMAN, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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