2593564 - Clicking Reply or New on the E-Mails Facet in a Ticket in RUI Simulation Leads to an Exception | SAP Knowledge Base Article

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2593564 - Clicking Reply or New on the E-Mails Facet in a Ticket in RUI Simulation Leads to an Exception

Symptom

You open the Ticket screen in RUI Simulation in HTML5 and click the Reply or the New button on the E-Mails facet but encounter an error message: 'Exception Occurred. An error occured. Try resuming your work. If you still face issues, open an incident.'


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Environment

SAP Hybris Cloud for Customer, opening the RUI layout in HTML5/RUI Simulation

Keywords

RUI, Fiori, HTML5, Exception, Error, Layout, E-Mails, Emails, Reply, New , KBA , rui , fiori , html5 , exception , error , layout , e-mails , emails , reply , new , LOD-CRM-SRP-INT , Ticket Interactions , Product Enhancement

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