SAP Knowledge Base Article - Preview

2593329 - Introscope Webview error "....failed for : com.ca.apm.introscope.workstation.webapp.server.models.DashboardDetailsModel" when viewing dashboard with custom metrics

Symptom

Introscope Webview does not show the dashboard custom metrics. A Null pointer exception (NPE) is thrown:

 [ERROR] [WebView] Identifier: 1001.1516086759 - receiveMessage() failed for : com.ca.apm.introscope.workstation.webapp.server.models.DashboardDetailsModel::2002
java.lang.NullPointerException
        at com.ca.apm.introscope.workstation.webapp.server.dashboard.DashboardDataTracker.getData(DashboardDataTracker.java:173)
        at com.ca.apm.introscope.workstation.webapp.server.models.DashboardDetailsModel.receiveMessage(DashboardDetailsModel.java:167)
        at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager$ModelRequestThread$1.run(ModelManager.java:483)
        at java.lang.Thread.run(Thread.java:722)


Read more...

Environment

Solution Manager 7.1 SP12 and above

Introscope 9.7

Keywords

Introscope Webview Workstation Custom Metrics DashboardDetailsModel , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.