SAP Knowledge Base Article - Preview

2592898 - E-mail Facet not Available for Service Tickets in iOS and Android Mobile Phones

Symptom

You are working with the C4C Extended App on an iOS or Android phone and wish to send e-mails via service tickets.

After opening a ticket the E-mail facet is missing. The facet is working fine in browser with Fiori layout or on iOS and Android tablets.

e-mail button.png


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Environment

  • SAP Hybris Cloud for Customer extended edition for Android phones
  • SAP Hybris Cloud for Customer extended edition for iOS phones

Product

SAP Cloud for Customer for Android, extended edition, source code shipment all versions ; SAP Cloud for Customer for iOS, extended edition, source code shipment all versions ; SAP Hybris Cloud for Customer for Android, extended edition, source code shipment all versions ; SAP Hybris Cloud for Customer for iOS and SAP Hybris Solutions, source code shipment all versions

Keywords

"E-mails facet" "service tickets" "iOS" "Android" "ticket" "missing" , KBA , e-mail , facet , service tickets , ios , android , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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