SAP Knowledge Base Article - Preview

2591664 - SLA status values in the Status column data of Incident Search Results

Symptom

While performing an Incident search in Solution Manager using SM_CRM, you find that the "Status" column in the results list contains SLA Status values
as well as the expected User Status values


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, Direct User status , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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