2590888 - User with CRM_ORD_PR authorization is unable to create or edit change documents in ChaRM - Solution Manager | SAP Knowledge Base Article

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2590888 - User with CRM_ORD_PR authorization is unable to create or edit change documents in ChaRM - Solution Manager

Symptom

  • User has sufficient authorization to create change document (CRM_ORD_PR and/or SAP_ALL) but unable to create a document in this transaction type in CRM Web UI
  • User cannot create or modify ChaRM documents in CRM Web UI
  • User cannot click open an existing change document by clicking document link in Search Results using customer business role (e.g. ZSOLMANPRO)
  • When creating a new change document, no transaction types are available

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

ZSOLMANPRO, SM_CRM, CRM_UI, Customized, Cannot Create Change Document, Business Role Not Working , KBA , SV-SMG-CM , Change Request Management , Problem

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