2590308 - Web Client crashing when monitoring user in OM (SP9) | SAP Knowledge Base Article

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2590308 - Web Client crashing when monitoring user in OM (SP9)

Symptom

  • You are running SAP Contact Center Support Pack 9
  • When monitoring a user, the Web Client crashes suddenly and the user is kicked out of SAP Contact Center
  • The Web Client logs may display the following messages:
    • WRN> BcmApiWrapper::HasRight - failed to find/load object [....] of type [User]
    • ERR> AclCache::GetAccessibleObjectsMap - std::runtime_error - null proxy pointer access
    • ERR> AclCache::HasRight - Unknown exception 
    • ERR> BcmApiWrapper::GetAgentQueueInfo - Unknown exception
    • ERR> Exception ACCESS_VIOLATION (0xc0000005) at address 0x6262dc97
    • ERR> Output::Redirect ServerSupportFunction failed WinError=87, The parameter is incorrect 

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Environment

  • SAP Contact Center 7.0
  • SAP Contact Center Support Pack 9

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack SP9 7.0.8,7.0.9,7.0.10,7.0.11, Webclient, crashed, Online Monitoring, Halt, kicked out, violation, WinError=87, ACCESS_VIOLATION, BcmApiWrapper::HasRight, Web client, GDPR, crash , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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