SAP Knowledge Base Article - Preview

2589194 - Outbound campaign call recording exists but without any voice

Symptom

When checking recordings for Outbound Campaign calls in Online Monitoring, you may find that there is button "listen" for some call. But after clicking on "listen", there is no audio in the recording.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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