SAP Knowledge Base Article - Preview

2587916 - Outbound campaign call recording not showing in Online Monitoring tool for some calls even when the user has all rights

Symptom

  • While using the same Online Monitoring user, occasionally the recording for Outbound Campaign calls is not available if the call is not connected with the customer
  • User has been confirmed to have the correct rights to listen to all recordings
  • In the OLM the "listen" button is not available as seen in the below dummy example:
    recording.png

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, recording, missing, listen button, Online Monitoring, No recording , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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