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2586220 - Masthead Portal Runtime Error due to Error while retrieving service: com.sap.portal.navigation.service.PersonalizedNavigationService

Symptom

  •  You are receiving a Portal Runtime Error in your Masthead after performing an Enterprise Portal upgrade like below:
    mast-broke.png
  • This may happen using the AJAX Framework Page, or the Classic/Light Framework Page
  • Checking the developer/default trace files you observe JSP compilation errors similar to the below:
    "[EXCEPTION]

    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of JSP Resource
    Application name : com.sap.portal.navigation.afp.masthead
    Component : pcd:portal_content/<customerDesktop>/frameworkPages/<customerFrameworkPage>/<customerMasthead>
    Component class : com.sap.portal.navigation.afp.Masthead
    User : <user-id>
    at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:776)
    ...
    Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while running compiled JSP
    at PRT_jsp_WEB_2d_INF_jsp_Masthead_1514320677308._doContent(PRT_jsp_WEB_2d_INF_jsp_Masthead_1514320677308.java:1094)
    ...
    Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: com.sap.portal.navigation.service.PersonalizedNavigationService
    at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:270)
    ...
    Caused by: com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application com.sap.portal.navigation.service.PersonalizedNavigationService
    at com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)
    ..."


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and Higher Releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

runtime, exception, missing, fatal, method, function, Masthead.class, Utils.class, NullPointerException, com.sap.portal.navigation.afp.Masthead.getNavigationTargetForSAPStore, Masthead.java, Utils.java, Utils.isKMServiceEnabled, showTabsets, Utils.showTabsets, getTabsetsMinSize, compiler, mast, head, core, j2ee, ep, theme , KBA , EP-PIN-NAV , Navigation , EP-PIN-AI , Application Integration , EP-PIN-PRT , Portal Runtime , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , Problem

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